Remember in the “old” days – let us say about five years ago – when you had a bank/credit card problem and you were unable to call you could send them a message? And a real, live human being would get back to you?
Those days are long gone. There is now the basic assumption that EVERYONE has a smartphone, easy access to the internet AND that they can send/receive text messages. And phone, let us not forget about the phone. My bank even used to have a number that those overseas could call collect.
No more. The AI chat is worthless. You can’t send a message from either the app or the webpage.
Why am I complaining? I am in Australia. For whatever reason, after being away from home for about a month, my travel notification (note – no actual travel locations were requested or could be provided)) fell out of the system. The obvious follow up is that my credit card is dead. The only way I can get it re-established is to call the bank. Remember what I said about having a phone? And using VOIP doesn’t work because they want to TEXT you a code before letting you out of the automated system.
Ugly, ugly do-loop. I have my phone on airplane mode because obviously I can call home over the internet and get messages over iMessage (as long as the other person has iOS of some kind) or WhatsApp. So now I get to turn on my phone and pay the piper…
Stitching, even clowns, is better.