of a support call to Apple and I finally was able to resolve the computer glitch that had been driving me nuts since earlier this month.
What should have been simple turned out to be a bit more complex than either the supervisor or I had thought. The starting problem was simple – you remember that I was complaining about not being able to use Air Drop to move photos from my phone to the laptop? No, well, half the time the phone didn’t “see” the laptop and the other ½, well, my laptop didn’t want to deal with accepting anything.
From there we progressed to “hard drive full” please …… no more than 10-15 minutes into trying to get anything done. Several days of this was driving me nuts. There is a limit to how many times I care to hard reboot my system.
When I looked at what I had on the computer – I could account for less than 200GIG of my 499+GIG hard drive. So what the heck? It wasn’t in any of the files, folders, or system. But there was this category called “other” which had LOTS in it – ranging from 350-400Gig. What the??
.The lovely supervisor tech and I walked through location after location on my hard drive. We went into all the systems files & containers & libraries. It took about fifty minutes, but we located the issue. Believe it or not, apparently one of my dozens of Zoom sessions had been recorded, then stuffed in an archive where I had neither access or clue. This sucker was huge. Just deleting it solved the problem.
I took notes…
(and Apple care has just paid for itself. My other option – of course, would have been to wipe the hard drive and start over…..
