The following was much more amusing after the fact than during:
Amtrak would not let me buy tickets on line because it was too short a notice from purchase to delivery. I was referred to their 800 number.
Answering the phone at the 800 number is their automatic programmed named “Julie.” Don’t know about you, but I absolutely detest the automated conversation on-line systems. I will press numbers or talk to a human but not the program. I feel like an idiot already, why make it worse?
So anyway – Julie wants me talk, spell things and otherwise walk me through the system. Then we hit a snag – she tells me about picking up tickets. Now, if I am getting on in Sandpoint Idaho, there is no place to pick up tickets. If there was, I would buy them at the station. Since there is no station, I am attempting to do this on-line. I get a reservation number, but can’t get a response to tickets- this is not a human….
Frustrated, I hang up and wait about 15 minutes. I call back. Between hitting 0 and saying help I finally get transferred to a human. She informs me that I need a boarding code and will have to pay for the ticket on the train. Ok – I can do that as an alternative to picking up tickets.
Will the train stop?
What do you mean, will the train stop?
Does the train stop if no one is getting off? Do the conductors know that someone wants to board.
She tells me that the train always stops.
Ok, I will have to trust this and we will find out at 2349 tonight.
Meanwhile, if Caltrain, all the airlines and the buses can sell you tickets over the web, email you the receipt and deal with you on site – Amtrak can’t do this because?